With our Big Ears Perfect Fit Technology™, We strive to give you the best experience ever.
Now that you have your Big Ear’s, any fit issues that may arise must be corrected within the first 90 days of delivery.
Whether this is an earplug that’s made at a trade show, event or any of our laboratory-made products contact us as soon as you can, so we can get the fit issues addressed asap.
Whether you are new to Custom earplugs, there may be a little break in period or a short adjustment period.
If you are wearing your Big Ear’s under a motorcycle helmet, you may have to tune your helmet, (by removing some padding to make a little more room for your ears).
When you are using a tight helmet such as an aria helmet; you may need a helmet sock or head buff to keep your ears covered when you slide on your helmet.
If you have hearing damage and this seems like too much protection, please let me know as well.
It is unfortunate that we might be having a warranty issue with your Big Ear’s, but rest assured that we’re here for you. We know the importance of getting your Big Ears in fixed and back to you as soon as we can.
Here is the process:
Print out the form here to the right.
Fill it out and let us know what you are experiencing in the note section.
Wrap them up well to protect them.
Then send them in, (check the website for the current address), and we will let you know when we received them.
We will get them to the lab and see what’s ailing them and will email you with the results.
You will then be able to decide if you want them fixed or maybe even an upgrade.
If you haven’t seen all the new products that we have developed in a while, take a look Here as well as we do have an upgrade option available from time to time.
Below is a video about the process.
Big Ear Custom Ear Plug Warranty
With our Big Ears Perfect Fit Technology™, any fit issues that may arise must correct within the first 90 days of delivery.
Big Ear, Inc warrants the Custom earplugs that are made on site, to fit and be free from defects in materials and artistry for three (3) years from the date of purchase.
Big Ear, Inc.’s sole obligation under this limited liability warranty shall be to repair or replace your product at our sole discretion.
We will recoat, repair or remake this product for the original customer for the limited liability warranty period.
This limited liability warranty provides the original purchaser with specific legal rights, which may vary from state to state or country to country.
Custom earplugs are not meant to block out all sound,
28-32 dB and protection from loud environments and still allow a person with normal hearing to communicate.
Due to the custom nature of the products, there are no refunds under any circumstances.
With our Big Ears Perfect Fit Technology™, any fit issues that may arise must correct within the first 90 days of delivery.
Big Ear, Inc warrants all custom fit laboratory made, non-electronic products to be free from defects for twelve (12) months from the date of shipping subject to the “Users Obligations” listed below.
Any Big Ear, Inc. product that’s returned after the (90) day period, and after Big Ear, Inc.’s examination shows that the product has a defect in materials or artistry, during the twelve (12) month limited liability warranty period, will be remade at no cost to the original customer.
This limited liability warranty provides the original purchaser with specific legal rights, which may vary from state to state or country to country. Big Ear, Inc.’s sole obligation under this limited liability warranty shall be to repair or replace your product.
Due to the custom nature of the products, there are no refunds under any circumstances.
CUSTOM FIT ELECTRONIC PRODUCTS
With our Big Ears Perfect Fit Technology™, any fit issues that may arise must correct within the first 90 days of delivery.
- All fit issues must be corrected in the first 90 days of delivery.
- Big Ear, Inc warrants all custom fit laboratory electronic products to be free from defects for twelve (12) months from the date of shipping subject to the “Users Obligations” listed below.
- Any Big Ear, Inc. product that’s returned after the (90) day period, and after Big Ear, Inc.’s examination shows that the product has a defect in materials or artistry, during the twelve (12) month limited liability warranty period, will be remade at no cost to the original customer.
- This limited liability warranty provides the original purchaser with specific legal rights, which may vary from state to state or country to country.*This limited liability warranty offers the original purchaser with specific legal rights, which may vary from state to state or country to country.
Due to the custom nature of the products, there are no refunds under any condition.
